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info@xm-hanlong.com, sales8@xm-sintop.com
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  • When Sintop started business
    We started business in 2002 with name called "Hanlong" Registed"Sintop" in 2006 and start handle exporting by ourself.
  • What's relationship between Hanlong to Sintop
    Both Hanlong and Sintop are one company and one owner. " Hanlong" is last name of our owner.We started in "Hanlong" since 2002 but exporting using shipping agency. So we registed "Sintop" and start to export by ourself in 2006 .
  • What’s regular working timeline:
    Summer time: 8:00  - 12:00 13:30 – 17:30 Winter time: 8:00  -  12:00 13:00 – 17:00
  • Which countries do you ship ?
    We ship to: USA UK RUSSIA GERMANY SPAIN FRANCE
  • How many shift does factory have
    One shift only, but there will be two shifts when factory is busier.
  • How many days a week
    5 days a week, Saturday day and Sunday are paying 150%. Holidays paying 300%
  • Do you have a minimum order?
    We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.
  • If I place an order with your company, when should I expect to receive it?
    For new items: Our regular production lead time is 3-5 weeks because we need to open tooling. For re-order items: Our regular production lead time is 2-4 weeks depends on what type of products. We are always flexible on lead time.Please feel free to let us know your requirement,we are willing to  strive to meet your date.
  • What shipping method do you use for shipping out your merchandise?
    For Economic :We suggest to ship in 20' /40'/40HC/45' container or LCL shipment.  For Urgent: Please consider EXPRESS/AIR/SEA AIR.
  • Is the merchandise on the website in stock?
    Some of them yes,please kindly contact us for checking the best lead time.
  • What should I do if my order has quality issue or missing merchandise?
    Please let us know immediately if any quality issues about the merchandise or discover that merchandise is missing. Email us at info@xm-hanlong.com or grace@xm-sintop.com Or contact us: OFFICE: 0086-592-383-2652 MOBILE:0086-134-592-77642 WECHAT: We are responsible to replace after understand the quality issues. We will handle it for you.
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